“AKK VPA are a modern business admin support that deal with all aspects of secretarial and administrative services on your behalf. ”
We comfortably and confidently deal with clients at all levels of management and pride ourselves in organising events.
In fact, AKK VPA provides a professional and reliable business and lifestyle support to companies and individuals without us needing to set foot in your office. You will wonder how you ever survived without us.
We have fully equipped offices and provide services via email, telephone, post and fax. We have the standard Data Protection Act (1998) /security procedures in place to protect data of both companies and individuals.
AKK VPA will :
- Provide you with the skill and experience of a professional PA for as long or as short a period of time as you require - a few hours a day, a day a week or on a more regular basis.
- Guarantee you a consistent and professional service at all times at a lower cost to you than employing someone full time.
- Free up your time so that you can concentrate on your core business.
- Successfully manage your events and workshops.
- Provide an organisation well versed in diplomacy, negotiation and communication skills
- Give you access to outside expertise and technologies at minimal cost.
- Provide you with all the benefits of a physical office, without needing to be there. When you're on the road your business will always be 'open' and we can help you determine what services are best for you.
Our personnel are all trained to the highest standard with excellent PA, office and managerial experience up to senior board director level. This enables us to confidently provide a high quality service to professional people at all levels. We are not temps or employees but self-employed professionals who fully understand the pressures and challenges of running your own business and are used to dealing with both large and small organisations.
VPA Facts
- The virtual assisting industry is growing rapidly
- Under the category “Emerging Technologies” Virtual assistance is included alongside such major industries as e- commerce and electronic banking.
- Virtual Assistance is identified as one of the top ten technological breakthroughs that will occur by 2010 at the latest
- Further forecasts say that by the year 2009, Virtual Assistants will be perceived as a widely accepted means of business support
So what is a VPA?
A Virtual Personal Assistant is an entrepreneur in their own right. They provide administrative and secretarial support or specialised business services from a distance. Frequently a Virtual Assistant is someone who has had a lot of experience at senior secretarial level, understands and applies logic to administrative tasks and is skilled, innovative and a quick learner. Often they are also good at budgetary control and making money for others.
Terms & Conditions
Client Agreement - All clients will be asked to sign a client contract and confidentiality agreement before the commencement of any work.
Payment of Invoices - Invoices are sent out at the end of each month with a breakdown of expenditure. Payment is required within 14 days from the date of invoice.
Confidentiality - AKK VPA takes confidentiality very seriously and will never disclose client information without the client’s consent. All work is treated in the strictest confidence. Documentation is only retained for as long as is necessary as per the Data Protection Act 1998.
Assignments - All work completed will be delivered to the client by whatever media they choose i.e. email, fax, CD, courier or 1st class post.
Errors and Corrections - AKK VPA will endeavour to ensure that all completed work is error free; however, the final proof-reading of all work is the responsibility of the client. Any errors must be notified within 7 days of receipt of the completed work.
Rates
Please contact AKK VPA for a quote.
Retainer packages:
Individual tailor made retainer packages can be arranged to suit the particular needs of the client, for example, a monthly retainer package guarantees a set number of hours per month.
Regular, detailed timesheet reports are issued in order to keep clients aware of their on-going expenditure.
Hourly rates relate to professional services. Any additional specific costs incurred such as stationery, postage, packing, travel and other expenses will added to the client’s bill at cost.
If weekend or evening assistance is requested there is a surcharge of 50% on hourly rates.
Testimonials
"Annette has been a truly invaluable part of the Nova Incepta team and has supported the business in its growth. She is highly enthusiastic, has a through knowledge of the telecoms business, is extremely efficient and is very solutions-focussed and results orientated."
B.J.Down Nova Incepta “Managing Director”
“I would not hesitate to recommend anyone to use AKK VPA services, they are efficient and professional in all areas ensuring that my time is professionally managed.”
R.T.King Telecomm Solutions - “Managing Director”
“I have used AKKVPA Business Support on a number of occasions and I am extremely satisfied with its performance in supporting my business.
Efficient and resourceful, AKKVPA has been of real help. I recommend, without reservation, AKKVPA to businesses large or small.”
J.A.Watson HAWAYCO Ltd – “Managing Director”
"II could not survive without Annette doing all my paperwork. She is quick and efficient and always solves any problems that I may encounter day to day"
F.Tolladay, Hackney
Useful Links
Companies House - http://www.companieshouse.gov.uk/
Currency Exchange Rates – http://uk.finance.yahoo.com/currency-converter
Data Protection - http://www.ico.gov.uk/
Find a UK Postcode www.royalmail.com
Inland Revenue http://www.hmrc.gov.uk/
Locations – www.streetmap.co.uk
UK Small Business Directory - http://www.uksmallbusinessdirectory.co.uk/
Weather www.bbc.co.uk/weather
Women at work - www.womenatwork.co.uk
Training & Consultancy Services – www.wizoz.co.uk
Telecoms Business Consultants – www.novaincepta.com
Global PA Network - www.globalpanetwork.com
About Us
AKK VPA is run by Annette Kilbourn who has wide-ranging experience in telecoms gained from over 23 years in BT.
Annette's last role in BT was as Senior Regulatory Compliance Training Manager, responsible for promoting proactive compliance training throughout BT. Annette held many other roles in her time in BT including other Managerial, PA / Office Manager positions and has experience in running busy modern offices for Board level and Senior Executives in other businesses.
Annette is highly efficient and organised with an eye for detail and accuracy. She has a reputation for delivering quality/quantity to tight timescales and her friendly professional manner makes her a pleasure to work with.
Annette is an active Networker and has numerous contacts in many disciplines across the country.
Since staring AKK VPA in 2007, the company has worked for a variety of large and small companies.